Shipping, Returns + Exchanges
All orders are processed and shipped within 1-7 business days.
*Due to COVID-19, UPS and USPS have suspended service guarantees. Quoted delivery dates are estimates, and shipping times may take longer.
We offer $5 flat rate shipping on all domestic orders within the contiguous U.S. and $10 flat rate shipping for HI + AK - no minimum required.
You will receive your shipping confirmation e-mail as soon as a label is created for your order. The tracking status of your shipment may take up to 24 hours to update once scanned in by our carrier.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
We are not able to offer expedited shipping during the period in which the"Safer from Home" mandate is active.
Use InXpress at checkout for international shipping. International ships at cost of shipping.
2020 Holiday Closures
We will not process or ship orders on the following dates:
- Memorial Day - Monday, May 25
- Independence Day - Friday, July 4
- Labor Day - Monday, September 7
- Thanksgiving - Thursday, November 26 - Friday, November 27
- Christmas - Thursday, December 24 - Friday, December 25
- New Year's Day - Friday, January 1
Exchanges + Returns:
Need some help? Send our Customer Service team an email at firstname.lastname@example.org and we'll help get the process started. If you're experiencing an issue with a Milwaukee Candle product, please include photos and a detailed description in your email so that our team can determine how to best lend a helping hand.
The exchange/return process must be started within 30 days of the original date of delivery and requires proof of purchase (your Milwaukee Candle order number, order confirmation e-mail, store receipt). We cannot accept exchanges or returns on sale items, gift cards, or third party products. Please note that Milwaukee Candle Co. is not responsible for any packages lost or damaged in transit.
Refunds cover the cost of the item returned and do not include shipping fees. As a growing small business, we aren't able to cover return shipping costs. Thank you for your understanding.
We cannot accept returns on sale items, gift cards, and third party products.