Refund policy

At Milwaukee Candle, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes things may not go as expected. Therefore, we handle refunds on a case-by-case basis to ensure fairness and customer satisfaction.

If you find yourself dissatisfied with your purchase for any reason, please reach out to us at hello@milwaukeecandle.com within 14 days of receiving your order. We kindly ask that you provide us with details regarding the issue, including your order number and any relevant information that can help us understand your concerns.

Once we receive your email, our dedicated team will review your request promptly. We may require additional information or clarification to better assist you. Rest assured, we will work diligently to find a satisfactory solution that aligns with our commitment to customer satisfaction.

Please note the following guidelines for refunds:

• Refunds are issued at the discretion of Milwaukee Candle and may vary depending on the circumstances of each case.
• Refunds may be provided in the form of store credit or a reversal of the original payment method, as determined by our team.
• Shipping and handling fees are non-refundable unless the return is due to an error on our part.
• Refunds for orders placed with promotional discounts will be adjusted accordingly to account for the discount.

We appreciate your understanding and cooperation in adhering to our refund policy. Our goal is to ensure that every customer has a positive experience with Milwaukee Candle, and we thank you for giving us the opportunity to address any concerns you may have.

If you have any questions or require further assistance, please don't hesitate to contact us at hello@milwaukeecandle.com. We're here to help!

Thank you for choosing Milwaukee Candle.

Sincerely,

Milwaukee Candle Team